Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
SpaceOnGo ("we," "our," or "us") operates a space rental platform that connects space owners with individuals and businesses seeking temporary space rentals. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile application, and related services.
By using SpaceOnGo, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.
Personal Information
- Account Information: Name, email address, phone number, profile photo
- Identity Verification: Government-issued ID, driver's license, passport information
- Payment Information: Credit card details, bank account information, billing address
- Profile Data: Bio, preferences, reviews, ratings, and user-generated content
Space and Location Data
- Space Listings: Property addresses, descriptions, photos, videos, amenities
- Location Services: GPS coordinates, IP address location, search locations
- Booking Information: Reservation details, check-in/out times, guest information
Usage and Technical Data
- Device Information: Device type, operating system, browser type, unique device identifiers
- Usage Analytics: Pages viewed, features used, time spent, click patterns
- Communication Data: Messages between users, customer support interactions
- Log Data: IP addresses, access times, error logs, security events
Platform Operations
- Create and manage user accounts
- Process bookings and payments
- Facilitate communication between users
- Provide customer support
- Verify user identity and prevent fraud
Service Improvement
- Analyze usage patterns and preferences
- Develop new features and services
- Personalize user experience
- Conduct research and analytics
- Optimize platform performance
Legal and Safety
- Comply with legal obligations
- Enforce terms of service
- Investigate security incidents
- Protect user safety and rights
- Resolve disputes and claims
Marketing and Communication
- Send booking confirmations and updates
- Provide promotional offers (with consent)
- Send platform updates and announcements
- Conduct surveys and feedback requests
- Deliver targeted advertising
We Never Sell Your Personal Data
SpaceOnGo does not sell, rent, or trade your personal information to third parties for their marketing purposes.
When We Share Information
With Other Users
Profile information, reviews, and booking details are shared to facilitate transactions.
Service Providers
Payment processors, identity verification services, cloud hosting, and analytics providers.
Legal Requirements
When required by law, court order, or to protect our rights and safety.
Business Transfers
In connection with mergers, acquisitions, or sale of assets (with user notification).
Technical Safeguards
- SSL/TLS encryption for data transmission
- AES-256 encryption for data at rest
- Multi-factor authentication options
- Regular security audits and penetration testing
- Secure cloud infrastructure (AWS/Google Cloud)
Operational Security
- Employee background checks and training
- Role-based access controls
- 24/7 security monitoring
- Incident response procedures
- Regular data backups and recovery testing
Important: While we implement industry-standard security measures, no system is 100% secure. We encourage users to use strong passwords and enable two-factor authentication.
Data Rights (GDPR/CCPA)
- Access: Request copies of your personal data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data
- Portability: Export your data in a readable format
- Restriction: Limit how we process your data
Account Controls
- Update profile and account information
- Manage privacy and notification settings
- Control data sharing preferences
- Delete your account and associated data
- Opt-out of marketing communications
Exercise Your Rights: Contact us at privacy@spaceongo.com to exercise any of these rights. We will respond within 30 days.
Types of Cookies We Use
Essential Cookies
Required for platform functionality, security, and user authentication.
Analytics Cookies
Help us understand how users interact with our platform to improve services.
Preference Cookies
Remember your settings and preferences for a personalized experience.
Marketing Cookies
Used to deliver relevant advertisements and measure campaign effectiveness.
Managing Cookies
You can control cookies through:
- Browser settings (most browsers allow you to refuse cookies)
- Our cookie preference center (available in account settings)
- Third-party opt-out tools for advertising cookies
Age Restriction
SpaceOnGo is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information immediately. Parents who believe their child has provided information to us should contact us at privacy@spaceongo.com.
SpaceOnGo operates globally and may transfer your personal information to countries other than your own. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for transfers to countries with adequate protection
- Binding Corporate Rules for intra-group transfers
- Your explicit consent for specific transfers
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Account Data
Retained while your account is active and for 3 years after account closure for legal compliance.
Transaction Records
Kept for 7 years for tax, accounting, and legal requirements.
Marketing Data
Retained until you opt-out or for 2 years of inactivity.
Support Communications
Kept for 3 years to improve customer service and resolve disputes.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You
- Email notification to registered users
- Prominent notice on our platform
- In-app notifications for significant changes
- 30-day notice period for material changes
Privacy Questions
Email: privacy@spaceongo.com
Response Time: Within 48 hours
Data Protection Officer: Available for EU residents
For EU Residents
Complaints: You have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your privacy concerns adequately.